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LP gas supply tank is empty or there has been a utility interruption of natural gas (gas models) • Refill or replace tank. We are currently working to address the situation and improve response times. The affected machines include dryers … If you're a customer, we've full help below on what it means for gift cards, online orders and returns, Topshop, Burton and Dorothy Perkins customers have been left unable to spend gift cards after parent company Arcadia Group went into administration – even though retailers had originally said vouchers would work as normal, Clothing chain Bonmarché has today collapsed into administration for the second time in just over a year. For more info on how this works, and how to claim, see our Section 75 guide. They rang early afternoon and offered me a new machine. For the reduced price Hotpoint promised to remove your existing appliance and deliver and install a new dryer. Whirlpool urged to offer refunds as massive recall of fire risk washing machines begins ... or replacement programme for fire risk tumble dryers, ... affected Hotpoint … Important Product Safety Notices: Please check here to see if your appliance is affected by our appliance safety recalls. Whirlpool has recalled around 500,000 dangerous tumble dryers which were sold for 11 years in the UK following dozens of fires. Its stance of putting consumers first is protected and enshrined in the legally-binding MSE Editorial Code. Andrew Firth emailed us to say: "I registered my tumble dryer on 8 February. How much should you be saving for your kids to go to uni? The company were forced to recall appliances last year after discovering faults with two of its models that could cause a fire. Whirlpool says "to date there have been approximately 750 product failures reported in the UK since 2004 and associated with this issue, across all tumble dryer brands. The recall relates to certain models of Hotpoint… The makers of Hotpoint and Indesit changed its advice after pressure from our Total Recalls campaign, which has called for a number of measures to improve white goods’ safety.. This recall was initiated in November 2015. Robert says: "@MartinSLewis thanks for the info on the dryer problems – after getting nowhere with Hotpoint I rang John Lewis who got it sorted. Under the recall, consumers with an unmodified, affected tumble dryer will be entitled to a new replacement machine, the Office for Product Safety and … You will find a range of tumble dryer types such as condenser dryers, heat pump dryers, and air-vented dryers. Hotpoint faces a backlash from those people asked to pay for a replacement, one of whom, fifty-two year old Mrs Norton, blasted the company on A Spokesman Said. I am inconvenienced enough having to baby-sit my tumble dryer.". If your tumble dryer is affected, you’ll get the choice either to have it replaced free of charge, to opt for an upgrade from £59, to have it fixed by an engineer or to choose a refund, which will be dependent on the age of your tumble dryer. I argued that the tumble dryer was faulty at the time of purchase. We have three reports of injury related to this issue – two for smoke inhalation and one for a burn for which the consumer did not seek treatment.". See our Consumer Rights guide for more on your legal rights. You can then register for a free modification. How can they justify this?". Some forumites have reported that this worked for them – eg, bouncydog1 says: "Initially I decided to wait for repair, but then decided to contact the shop I bought it from. image/svg+xml Coronavirus update: We are supporting our customers but if you are self-isolating, please choose an appropriate appointment date. Scared of using the tumble dryer, and with engineers unavailable for months, many have been forced to buy a new device. Don't miss out, Get this free weekly email full of deals, guides & it's spam free, 'Severely mentally impaired' council tax discount, Travel insurance for pre-existing conditions. Families with faulty tumble dryers should demand a free replacement from the shop that sold the machine — not the manufacturer, lawyers say. ", Karl says: "I registered my faulty tumble dryer... two weeks later I received an email to say, due to the backlog, we won't be having anyone visit until December 2016. We have identified a potential concern with two types of tumble dryer manufactured between April 2004 and September 2015. Hotpoint Recalls The list below details all the Hotpoint products that have been deemed unsafe, due to the possibility of them causing electrical shocks, fires or serious injuries. ", Ginny says: "@MartinSLewis @MoneySavingExp great advice! If your machine is one of those at risk, you can follow the official advice from Whirlpool – but we've also listed alternative tricks to try to get a refund if you're stuck. See Whirlpool's safety advice below. Some of the affected tumble dryers have set alight. Our absolute priority is to locate and modify every dishwasher that is affected.". In the meantime, you need to keep an eye on your machine while using it. Furthermore a Hotpoint tumble dryer removes 99.9% of dust mites to help protect families with sensitive skin. Shows which top cards and loans you're most likely to get. This is the same recall updated with recently released information in March 2016, February 2017 and July 2019 following revised information and guidance from the manufacturer. Dryer should heat when utility service is restored. Update Friday 18 March: Many have had success with this route too. ", Julie says: "@MartinSLewis I persevered after reading your article. For further information please visit their official website. Thank you.” One year even the Archbishop of... For all the latest deals, guides and loopholes - join the 12m who get it. Hotpoint customers have been left fuming after finding out they are being charged for replacement tumble dryers others are getting for free. Our TravelMoneyMax tool compares 30+ bureaux to max your holiday cash. Indesit has issued a safety warning for dishwashers sold under the Indesit and Hotpoint brands. We want everyone to enjoy using our site but spam, bullying and offensive comments will not be tolerated. Vital safety information for Hotpoint and Indesit customers. Hotpoint, Indesit, Swan, Proline Ariston, and Creda tumble dryers manufactured between April 2004 and September 2015. You also have the choice of either a front loading dryer or top loading too. “My only other option was to wait until April for an engineer to look at the defective dryer, which I now have no confidence in.”. In the meantime, please unplug and do not use the tumble dryer until it has been replaced or modified. The company's also offering customers whose dryer is older than a year from the date of registration the option to buy a new machine at a hefty discount instead. Nationwide told: pay up on Hotpoint tumble dryer credit card claim, Latest on Hotpoint, Indesit and Creda fire-hazard tumble dryers recall. Sign up to get the latest stories, news, reviews and money saving offers across energy, insurance, broadband, mobile and more. "However even more important is if they reject you, rather than having to take them to court you can take them to the free Financial Ombudsman Service. Please choose the brand. Alison says: "I bought my Indesit tumble dryer in November 2013 from John Lewis. “If you do get anybody that will attempt to talk to you, they don’t have a clue,” she told us. Heather says: "As I live on the top floor of a block of flats, since last year when I was notified that the dryer was faulty, I have not used my tumble dryer for fear that it would burst into flames and burn down not only my flat, but the whole block.As you can imagine through the winter this has caused major inconvenience. Tools for different credit card types & purchases, Resolver - the automated complaints system. "The company is also asking that consumers do not leave their dryers unattended during operation (ie, do not leave the house or leave the dryer on when asleep).". If an electrical product has been recalled, you should stop using it immediately and return it as per Hotpoint’s outlined instructions. The issue relates to tumble dryers sold under the brand names Hotpoint, Indesit and Creda between April 2004 and October 2015. They have been brilliant – refunded my money and I have selected another machine". See the Tumble dryers fire risk and Hotpoint customers face wait MSE forum threads for more info on how forumites have got on. Whirlpool tells customer dryer still needs checking for faults – even after it melts electrics! In 2015, Whirlpool issued a safety warning about millions of dryers after it acquired the Hotpoint and Indesit brands and discovered some machines had a fault which made them a fire risk. DO YOU HAVE AN INDESIT TUMBLE DRYER? Sue adds: "I contacted NatWest Mastercard chargebacks and disputes operations and on 17 March sent them a long detailed letter together with copies of emails and proof of purchase and asked them for a refund under Section 75 of the Consumer Credit Act 1974. Find out more here. Update Friday 18 March: We've heard from lots of MoneySavers who've had success going via this route, eg, Iain says: "Took your advice, emailed them this morning. Credit chances and get your free Experian credit report in your home not! 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